Shipping & Returns

Bougie & Company Boutique proudly serves customers from East Texas.

Email: info@bougieandcompany.com

Business mailing address: 1225 County Road 1708, Jacksonville, TX 75766

Order processing

Orders are prepared with care within 2-4 business days. Processing times may extend slightly during holidays, launches, or promotional events.

Shipping methods

Bougie & Company Boutique offers standard shipping options for domestic orders. Available rates and estimated delivery windows are shown at checkout.

Tracking information

When an order ships, customers receive a confirmation email with tracking details. Tracking updates may take up to 24 hours to appear after carrier pickup.

Delivery restrictions

Some oversized, fragile, or specialty items may require additional handling or may not be eligible for every destination.

Lost or damaged packages

If a package arrives damaged or appears lost in transit, contact the boutique promptly at info@bougieandcompany.com with the order number and supporting photos when applicable.

All sales are final

All sales are final. Bougie & Company does not accept returns, exchanges, store credit, or buybacks because a customer changed their mind, ordered the wrong size or color, or no longer wants an item. Review product descriptions, measurements, materials, and photos carefully before ordering.

This rule does not apply when an order arrives damaged, defective, incorrect, is not delivered, or when applicable law requires another remedy. After verification, Bougie & Company may offer a replacement, reshipment, or refund. Approved refunds are issued to the original payment method.

Report a qualifying problem within seven calendar days of delivery, or within the carrier's stated delivery window for a non-delivery claim. Include the order number, a description of the problem, and clear supporting photos when applicable.

Items that cannot be returned

Except where required by law or for a qualifying damaged, defective, incorrect, or undelivered order, the following items remain final sale:

• Perishable or consumable goods.
• Opened personal-care, bath, body, or cosmetic items.
• Final-sale or clearance items.
• Custom, made-to-order, monogrammed, or personalized items.
• Gift cards.